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Universal Service

The Universal Service (US) comprises a basic level of postal services provided on a permanent basis, at an affordable price and of defined quality, regardless of the geographical location of users. The undertakings active in the particular sector are:

  • The Hellenic Post (ELTA S.A.) as a Universal Service Provider (USP) until 31.12.2028.
  • Postal service providers that hold an Individual Licence issued by EETT and offer services similar to those provided by the USP mainly to businesses.


The services included in the Universal Service and the expected delivery times. View more


Information on the obligations of the Universal Service Provider. View more

Quality measurements

Information on the quality standards and the quality control checks carried out by EETT on an annual basis. View more
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