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Complaint handling

If a new wireless device does not comply with the requirements (e.g. it does not bear the CE marking or is not accompanied by a declaration of conformity), you can submit a complaint to EETT. Before submitting a complaint, you are advised to learn about the requirements that apply to wireless devices, but also the responsibilities of EETT in this sector.

The complaint must include a clear statement of the problem and the documents (e.g., photos and purchase receipts) to support it. For your convenience, you may fill out the online complaint form.

Where infringements are found as a result of an inspection, all measures and relevant penalties provided for will be imposed.

Important notes:
  • EETT does not examine complaints which are either anonymous/unsigned or vague/manifestly unfounded.
  • Complaints are assessed and taken into consideration within the framework of inspections carried out by EETT. In this context, complaints are classified and prioritized for investigation based on their importance.
  • For an out-of-court resolution of individual disputes concerning contractual terms, you may refer to the Hellenic Consumers’ Ombudsman.
  • To redress any damage (personal, material or non-material), you may refer the case to competent courts.
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