If a new wireless device does not comply with the requirements (e.g. it does not bear the CE marking or is not accompanied by a declaration of conformity), you can submit a complaint to EETT. Before submitting a complaint, you are advised to learn about the requirements that apply to wireless devices, but also the responsibilities of EETT in this sector.
- EETT does not examine complaints which are either anonymous/unsigned or vague/manifestly unfounded.
- Complaints are assessed and taken into consideration within the framework of inspections carried out by EETT. In this context, complaints are classified and prioritized for investigation based on their importance.
- For an out-of-court resolution of individual disputes concerning contractual terms, you may refer to the Hellenic Consumers’ Ombudsman.
- To redress any damage (personal, material or non-material), you may refer the case to competent courts.