Through the actions listed below, EETT intervenes for the benefit of consumers of postal services by:
- Specifying the principles and obligations with which postal operators must comply.
- Setting out the specific obligations of postal operators towards consumers, as well as the terms and conditions for the provision of services by issuing Codes of Conduct.
- Supervising regulatory compliance. It carries out audits, either on its own initiative or upon a complaint, and imposes penalties where infringements are established.
- Intervening where it finds lack of effective competition with a view to safeguarding the rights of consumers.
- Monitoring the quality of a minimum set of services that falls within the scope of the Universal Service (US).
- Handling consumer requests/complaints within the limits of its competence.
- Informing consumers and issuing recommendations about their rights and obligations, as well as the developments in the postal services market.
EETT is not responsible for issues regarding:
- Cash on delivery
The competent authorities are the General Directorate of Consumer Protection of the Ministry of Development and the Hellenic Consumers’ Ombudsman. - Customs clearance
The responsibility lies with the Independent Authority for Public Revenue (IAPR). - Investigating all kinds of disputes between companies and consumers about unfair contract terms
The competent authorities are the General Directorate of Consumer Protection of the Ministry of Development and the civil courts. - Unfair competition and unfair commercial practices (e.g. misleading advertising)
The competent authorities are the General Directorate of Consumer Protection of the Ministry of Development and the civil courts. - Protection of the confidentiality of postal services
The competent authority is the Hellenic Authority for Communication Security and Privacy (ADAE).
