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Through the actions listed below, EETT intervenes for the benefit of consumers of postal services by:

  • Specifying the principles and obligations with which postal operators must comply. 
  • Setting out the specific obligations of postal operators towards consumers, as well as the terms and conditions for the provision of services by issuing Codes of Conduct
  • Supervising regulatory compliance. It carries out audits, either on its own initiative or upon a complaint, and imposes penalties where infringements are established.  
  • Intervening where it finds lack of effective competition with a view to safeguarding the rights of consumers.
  • Monitoring the quality of a minimum set of services that falls within the scope of the Universal Service (US). 
  • Handling consumer requests/complaints within the limits of its competence.
  • Informing consumers and issuing recommendations about their rights and obligations, as well as the developments in the postal services market.
EETT is not responsible for issues regarding:
  • Post type