Responsibilities

• Ensuring the provision of a minimum set of services to all citizens, which constitutes the Universal Service.
• Laying down the principles and obligations with which companies must comply. 
• Setting out specific obligations of companies towards consumers, as well as the terms and conditions for the provision of services by issuing Codes of Conduct.
• Supervising compliance with the regulatory framework. In addition, ΕΕΤΤ carries out audits, either on its own initiative or upon a complaint, and may impose penalties where evidence of infringement is found.
• Intervening where competition does not appear to be functioning properly with a view to preventing any negative consequences for consumers and protecting their rights.
• Informing consumers and issuing recommendations about their rights and obligations, as well as the developments in telephony and the Internet.

EETT is not responsible for:

• Issues between consumers and companies pertaining to:
  • The resolution of financial disputes (e.g. disputed billing charges, reimbursement, compensation).
    Competent authorities: The civil courts and the Hellenic Consumers’ Ombudsman.
  • Investigating all kinds of disputes about unfair contract terms, which are not associated with the legislation on electronic communications.
    Competent authorities: The civil courts, the General Directorate of Consumer Protection of the Ministry of Development.
  • Out-of-court settlement of any dispute.
    Competent authority: Hellenic Consumers’ Ombudsman.
• Issues relating to unfair competition and unfair commercial practices (e.g. misleading advertising).
  Competent authorities: The civil courts, the General Directorate of Consumer Protection of the Ministry of Development.
• Issues about protecting the confidentiality of electronic communications and network security.
  Competent authority: Hellenic Authority for Communication Security and Privacy (ADAE).
• The processing and use of consumers’ personal data by companies. Competent authority: Hellenic Data Protection Authority (HDPA).
• The forging of signatures in contracts.
  Competent authorities: Criminal/civil courts.
• Unsolicited electronic mail (spam).
  Competent authorities: Hellenic Data Protection Authority (HDPA).
• The content of websites.
  Competent authorities: The competent authorities are determined on a case-by-case basis, depending on the content of the website. In the event of alleged fraud via the website, the responsibility lies with the Cyber Crime Division of the Hellenic Police.