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EETT intervenes telephony and Internet matters for the benefit of consumers by:

  • Ensuring the provision of a minimum set of services to all citizens, which constitutes the Universal Service.
  • Laying down the principles and obligations with which companies must comply. 
  • Setting out specific obligations of companies towards consumers, as well as the terms and conditions for the provision of services by issuing Codes of Conduct.
  • Supervising compliance with the regulatory framework. In addition, ΕΕΤΤ carries out audits, either on its own initiative or upon a complaint, and may impose penalties where evidence of infringement is found.
  • Intervening where competition does not appear to be functioning properly with a view to preventing any negative consequences for consumers and protecting their rights.
  • Informing consumers and issuing recommendations about their rights and obligations, as well as the developments in telephony and the Internet.
EETT is not responsible for:
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