Hosting Service Providers (HSPs) are required to immediately inform the competent authority in cases where there is a suspicion, based on information available to them, that a criminal offence involving a threat to the life or safety of individuals has been/is being committed or is likely to be committed (Article 18 of the Digital Services Act-DSA).
The competent authority is the law enforcement or judicial authority in the European Union (EU) Member State in which either the offence was committed, or the perpetrator or the victim resides/is located. In case the provider is unable to determine the relevant Member State with reasonable certainty, it shall inform the law enforcement authorities of the Member State in which it is established and/or Europol.
In Greece, the competent authority is the Cyber Crime Division of the Hellenic Police.
On 25 September 2026, the European Board for Digital Services adopted a set of good practices and practical examples for the notification of suspected criminal offences under the DSA. The document provides guidance on identifying and assessing information that may indicate the commission of a criminal offence, determining the competent Member State, establishing procedures for transmitting the information to the competent authorities and monitoring the implementation of Article 18 of the DSA. The aim is to facilitate prompt notification of authorities, enabling them to take timely measures, especially in cases involving criminal offences linked to threats to the life or safety of individuals.
Contact information
- Call center: +30 11188
- E-mail: ccu@cybercrimeunit.gov.gr
HSPs established in Greece or having a legal representative in Greece may contact EETT at the following e-mail address to obtain information on the competent authorities (in accordance with Article 18 of the DSA) in other EU Member States: DSC_Greece@eett.gr.