Entities that are interested in being certified by EETT as an Out-of-Court Dispute Settlement body (ODS), shall submit the following application electronically to: DSC_Greece@eett.gr.
Before downloading the application, please read the EETT’s Personal Data Protection policy. By submitting the completed application to the EETT address mentioned above, you acknowledge that you have taken note of the relevant information.
Information regarding the protection of personnal data
The Data Controller responsible for the processing of your personal data during the processing of your application is the:
Hellenic Telecommunications and Post Commission (EETT)
60 Kifissias Ave., 151 25 Marousi
tel: +30 210 615 1000
email: info@eett.gr
EETT, acting as the controller, processes the personal data (PD) you provide when submitting your application for Certification as an Out-of-Court Dispute Settlement (ODS) body. These include the PD of the legal representative (full name) and the contact person (full name, contact details) of the applicant body, information regarding the members of your Board of Directors (full names and shareholders they may represent), details of executives and shareholders, information on existing partnerships and agreements, biographical data of decision-makers, details of the applicant body’s other human resources, and any other personal data you may provide in the context of the application and the accompanying documents submitted to support your request. In addition to the above, EETT maintains records of incoming and outgoing documents through which EETT communicates with you (e.g., for clarifications regarding the application), the recommendation of the competent department to EETT’s Board, as well as EETT’s final decisions regarding your application.
The provision of the aforementioned PD is necessary on your part to support your application. EETT processes this data for the sole purpose of examining your application, exercising its legal competencies, reaching a decision thereon, and communicating with you.
The processing of your PD by EETT complies with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, or GDPR) and Law 4624/2019 (Government Gazette A’ 137). Processing is lawful pursuant to Article 6(1)(c) of the GDPR, as it is necessary for EETT’s compliance with its legal obligations imposed by Article 21, and particularly paragraph 3 thereof, of Regulation (EU) 2022/2065 “Digital Services Act” and Law 5099/2024 regarding measures for the implementation of Regulation (EU) 2022/2065 concerning a Single Market for Digital Services and amending Directive 2000/31/EC (“Digital Services Act”) and other provisions (Government Gazette 48/A/5-4-2024).
EETT implements reasonable policies as well as technical and organizational measures to protect your PD. This data is stored in an electronic folder of the Digital Services and other Digital Issues Directorate, created exclusively for this purpose, and in the electronic document management system, both of which are securely hosted on EETT servers. Access is strictly limited to EETT’s personnel who need the data to examine and process the application and perform their duties. Furthermore, authorized personnel of the contractor company “HYPERSYSTEMS S.A.” may have access, as they maintain and support the operation of the electronic document management system and act as a processor on behalf of EETT. The processor is bound by a written contract, processes personal data only based on EETT’s documented instructions, and is under an obligation of confidentiality.
EETT does not disclose your PD to additional individuals, organizations, or other external entities, except for those legally provided for in order to process the application. Third-party access to the case files created by your application is governed by Greek legislation regarding access to public documents.
EETT does not engage in automated decision-making and does not conduct profiling with the data at its disposal.
Data concerning bodies certified by EETT (entity name, trade name, website, EETT certification decision, and certification expiry date) do not constitute PD. This information is published on EETT’s website and the European Commission’s website for the information of European citizens.
EETT retains personal data for the period provided by current legislation and for as long as there is a need to perform actions necessary for the processing of the case. Accordingly, incoming and outgoing documents related to the application are kept in EETT’s archives for a period of ten years. The retention and clearing of EETT’s archives are carried out in accordance with the provisions of its Decision No. 1070/29/10-4-2023 (Government Gazette B’ 3528), as applicable.
As data subjects whose PD are included in the applications and attached documents, you may request a copy of the PD concerning you and exercise the rights provided under the GDPR, such as the right to rectification and restriction of processing (Articles 15, 16, 18 of the GDPR). If you believe that the protection of your personal data is infringed in any way, you may lodge a complaint with the Hellenic Data Protection Authority (HDPA).
See the Privacy Policy of EETT.
If you have any questions or comments regarding our management or protection of your personal data as a controller, or if you wish to exercise any of your rights, please contact us at:
Competent team for personal data issues:
- Email: GDPR@eett.gr
- Tel.: 210 6151000
Data Protection Officer (DPO) of EETT: DPO@eett.gr