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February 26, 2013

 

EETT issued a new Regulation on the licensing and operation terms for electronic communications providers, according to the revised European and Greek regulatory framework aiming to safeguard consumer rights and control charges of telephony and internet services.

Specifically, the new Regulation imposes increased obligations on providers regarding analytical and timely information to subscribers before imposing increases in rates or changes in new contracts and bundling offers. Furthermore, the Regulation provides, inter alia, the automatic return of the corresponding fixed fees in cases of delayed recovery failure, the amount of the legitimate charges during the temporary service interruption and the premature termination of the contract as well as the non-charge mode for the waiting time in directory services.

Aiming to establish a faster service to subscribers, the Regulation dictates that the provider has to respond in written within 20 days to any filed complaint or denunciation. If the provider does not respond appropriately, the subscriber may contact EETT.

Additionally, the new Regulation facilitates the licensing process for providers of electronic communications by further simplifying the registration procedure in the registry of EETT.

It is noted that this Regulation will be enforced gradually until the early autumn of 2013 following the required as adjustment of to the providers’ information systems.

EETT will continue to focus its actions to ensure the transparency in the relations of subscribers with providers, the fulfillment of providers' obligations, the control of charges and the improvement of quality of service.

For more information please visit www.eett.gr.