The Hellenic Telecommunications and Post Commission (EETT) is holding a Public
Consultation on issues pertaining to Carrier Preselection until November 11th, 2005.
This Public Consultation aims to record the viewpoints and comments of interested providers
regarding the existing regulatory framework governing Carrier Preselection in Greece and the issues
that may have arisen from its implementation, focusing mainly on:
• the need to take measures to limit win-back campaigns;
• cancellation procedures and the methodology used to submit Carrier Preselection
• the establishment of an electronic system of communication among telecommunications
providers to forward and process Carrier Preselection requests under the supervision of EETT.
More specifically, with regards to win-back campaigns, it is suggested that a time period
should be established, in which previous providers would not contact their subscribers to win
The measures that could be adopted to improve the Carrier Preselection cancellation
procedure involve providing subscribers with one of the following request submission possibilities:
a) only to the Responsible Provider
b) either to the Preselected or the Responsible Provider
c) to the Preselected Provider
With regards to the application filing procedures, one of the measures established in the
Consultation text is to become mandatory for Preselection requests, made by subscribers, over the
phone to be recorded on tape - under penalty of cancellation of the request - after having informed
the subscriber about it. It is also suggested that consumers be able to confirm the correct
processing of their applications by just keying a code. Further, it is suggested to use OTE's
information systems to facilitate communication between the liable provider with preselected
ΕΕΤΤ shall draw on the results of the Consultation to review the need for regulatory
intervention on its part.
The text of the Consultation is available at EETT’s website (www.eett.gr, Home Page or News- Announcements section).