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Title Date Icon 30/08/2016

BEREC issues guidelines on the implementation of the European Regulation on net neutrality

August 30, 2016

EETT informs that the Body of European Regulators for Electronic Communications (BEREC)
presented today its final guidelines for the implementation by the European National Regulatory
Authorities (NRAs) of the provisions of European Regulation 2015/2120 on the neutrality of the

In this context, EETT and other NRAs undertake increased commitments to ensure the equitable
management by the providers of the entire Internet traffic without discrimination or charges
depending on the user, the content of the website, platform, application, and the type of equipment
or the means of communication. Other specific issues relate to the open end-user access to
applications and services, application traffic management practices based on objective technical
criteria, control of commercial practices which discriminate applications and services, the right
to compensation of subscribers and the penalization of providers in cases of non-compliance with
the Regulation, the management of personal data, and the available information to consumers about
the realistically expected Internet connection speed and the general monitoring of service quality
(e.g., through applications such as EETT’s broadband quality rating system ”

Since April 30 2016, when the Regulation came into force EETT, in order to timely and
consistently implement it in the Greek market, held informative meetings with providers and
consumer organizations and encouraged participation in the relevant public consultation, while at
operational level already began collecting and evaluating statistics stemming from consumer
complaints regarding the neutrality of the Internet.

It is noted that the Regulation entered into force on April 30, 2016, while the guidelines
for its implementation are issued after performing a pan-European public consultation which took
place from June 6 to July 18, 2016. The consultation gathered the extremely large number of 481,547
comments from a wide range of participants, such as companies and operators in the electronic
communications sector, universities and public institutions, social organizations, and individuals.

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