Submit a complaint about telephony & the Internet

For any telephony or Internet issues, please fill out the form below. Before contacting EETT, you should submit a complaint to your company, which is required to respond in writing within 20 calendar days.

Important note:

The mission of EETT is to carry out targeted actions to protect consumers. In this context, it examines complaints in order to take, where necessary, supervisory and regulatory measures, imposing administrative penalties on companies, as provided for by applicable legislation. However, EETT is not responsible for resolving individual disputes between consumers and electronic communications companies. In particular, it may not issue an opinion on oral/written legal issues, redress any personal injuries of consumers or award compensation for material or non-material damages. In addition, EETT is not an out-of-court body for resolving disputes between consumers and companies. In the event of disputes between companies and consumers concerning the performance of contracts (in accordance with Law 4727/2020), the competent authority for out-of-court resolution is the Hellenic Consumers’ Ombudsman, that cooperates with EETT, where necessary.
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EETT does not examine complaints which are either anonymous/unsigned or vague/manifestly unfounded.

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In handling your complaint, EETT is committed to protecting and respecting your privacy in addition to complying with the General Data Protection Regulation (Regulation (EU) 2016/679).

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Τηλεφωνία & Διαδίκτυο - Υποβολή καταγγελίας (eng)

Complainant details

Mandatory fields are marked with an asterisk *.

First name *(Required)

First name *

Last name *(Required)

Last name *

Address

City

Postal code

E-mail *(Required)

Telephone number *(Required)

Information about the telephone line the complaint refers to

Telephone line number the complaint refers to *(Required)

Add more telephone numbers the complaint refers to

Line subscriber details

First name *(Required)

Last name *(Required)

Address

City

Postal code

Telephone number

Details about the company the complaint refers to

Company name *(Required)

Company *(Required)

Service you wish to report *(Required)

Category *(Required)

Other Category *(Required)

Complaint subject and background information

Brief description (up to 1,500 characters) *(Required)

Prior communication with the company *(Required)

Date of communication and unique reference number assigned to your complaint by the company.

If you object to the reply you have received from the company, please mention the relevant points.

Repeated complaint

Repeated complaint filed with EETT

Date of communication and the reference number assigned by EETT to your complaint about this issue.

Supporting evidence

Documents, copies, photos or other files related to the complaint.

Up to 5 files of 2MB each may be uploaded.

Drop files here or

Max. file size: 2 MB, Max. files: 5.

Copy of complaint

I wish to receive a copy of the complaint via e-mail.

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