Submit a complaint about postal services

Before contacting EETT, you should submit a complaint to the postal service provider.

If the issue is not resolved, you can file your complaint with ΕΕΤΤ by filling out the form below. First, you are advised to learn about the responsibilities of EETT.

Important note:

EETT does not examine anonymous/unsigned or vague/manifestly unfounded complaints.

In handling your complaint, EETT is committed to respecting your privacy and also complying with the General Data Protection Regulation (Regulation (EU) 2016/679).

I have read and agree with the “Privacy Notice”.
Please select this field to continue filling out the form.

Ταχυδρομικές υπηρεσίες - Υποβολή καταγγελίας (eng)

Complainant details

Mandatory fields are marked with an asterisk *.

First name *(Required)

First name *

Last name *(Required)

Last name *

Address *(Required)

City *(Required)

Postal code *(Required)

Contact number *(Required)

E-mail *(Required)

Status

Information of the company the complaint refers to

Company name *(Required)

Service you wish to report.(Required)

Type of service in which the problem occurs.

Address/Area of the problem

City

Postal code

Shipping ID (if available).

Complaint subject and background information

Brief description (up to 1,000 characters)*(Required)

Prior communication with the company

Date of communication and any unique reference number assigned to your complaint by the company, if available.

If you object to the reply you have received from the company, please mention the relevant points.

Repeated complaint

Repeated complaint filed with EETT

Date of communication and the reference number assigned by EETT to your complaint about this issue.

Attached documents

Documents, photos or other files related to the complaint

Up to 5 files of 2MB each may be uploaded.

Drop files here or

Max. file size: 2 MB, Max. files: 5.

Copy of complaint

I wish to receive a copy of the complaint via e-mail.