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About EETT
International collaborations
Operations co-financed by EU
Annual Report 2023: Summary of actions
EETT has published its “Annual Report 2023: Summary of actions” which briefly presents the authority’s work throughout the year.
View moreTelephony & Internet
Domain names
Premium rate services
Antennas
Wireless devices
Spectrum use – Interference
Postal services
Trust services
Digital television
Annual Report 2023: Summary of actions
EETT has published its “Annual Report 2023: Summary of actions” which briefly presents the authority’s work throughout the year.
View moreElectronic communications
Radio frequency spectrum
Postal services
Competition
Announcement of the launch of the EETT’s Spectrum Management System
EETT announces the launch of the Spectrum Management System (SMS).
View moreReported data
Market review 2023 of electronic communications and postal services
The market review provides a detailed overview of the electronic communications and postal services markets in Greece during 2023.
View morePress releases/Announcements
Publications
Conferences/Events
Annual Report 2023: Summary of actions
EETT has published its “Annual Report 2023: Summary of actions” which briefly presents the authority’s work throughout the year.
View more
24/05/2021
24/5/2021
EETT has issued Decision 991/7B/17-5-2021 regarding the Quality Indicators of fixed telephony,
fixed broadband, helpdesk and directory enquiry services, amending its existing Decision
621/011/27-9-2011 (QoS Regulation).
The new Decision stipulates the Quality Indicators that should be measured and published by
providers of such services, as well as the measurement methodology, the format of published
results, and the means and frequency of publication.
The amendment removes the obligation to measure Quality Indicators which were rendered
unnecessary by current technological developments, such as the unsuccessful call rate and voice
quality in fixed networks, merges fixed telephony and fixed broadband indicators, and introduces a
new indicator for measuring link utilization in networks.
More specifically, the following Quality Indicators will be measured under the new Decision:
X01: Link utilization percentage
Σ01: Supply time for initial connection
Σ02: Fault report rate
Σ03: Fault repair time
E01: Unanswered call percentage in operator services
E02: Response time for operator services
E03: Percentage of resolved subscriber complaints and complaint resolution time
K01: Response time for directory enquiry services
The Quality Indicators will be measured bi-annually and detailed results will also be published
in csv format, so that they can be used for deriving further statistics.
The new Decision will enter into force on 1st January 2022 and is available
here (in Greek). The Decision does not change the Quality Indicators of mobile
communication services, which are measured by EETT in measurements campaigns for all providers.
© 2023 by EETT
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