Controlling excessive charges: When signing a new contract, the subscriber may
request discontinuance of service when charges exceed a predetermined amount. In this case, the
provider is obliged to automatically discontinue services.
Increasing charges or changing contract terms in connections & bundled services packages:
Postpaid subscribers: The provider must inform the subscriber at least one month before imposing them through the printed and / or online bill. The subscriber has the right to object and to terminate the contract - without charge - within 30 days.
For prepaid mobile telephony: The update is sent via text message (SMS) at least one month ago.
Prepaid card: Consumers should be informed if new charges are to be imposed before the end of the prepaid time and on how they can be informed on any further changes.
Refunding of the fixed fee in case of delayed recovery of connection breakdown: If the subscriber reports a connection breakdown that lasts for more than one working day - and is not due to his/her own fault - the provider, without any prior printed or oral request by the subscriber, is responsible to automatically refund the fixed fee of the contract in a following bill.
Charges in cases of temporary line disconnection due to overdue payments: If the connection is temporarily disconnected due to the subscriber’s overdue payments for an entire billing period, then the provider is able to only impose a simple fixed reconnection fee and not the connection charges for telephony bundled services and/or of data. In addition, during the disconnection period the subscriber has the right to apply for an immediate and permanent discontinuance of the connection.
Penalty charges in case of early termination of the contract: In case of terminating a contract before its expiry date, penalty charges covering the initial subsidy given to the subscriber by the provider are set.
Free of charge queuing for directory services: Providers no longer charge the queuing time spent by the subscriber when calling the providers’ directory service, i.e., before the service begins.
Stolen devices: Mobile operators must keep a list of the identification data of devices which have been stolen to block outgoing calls from them.
Keeping billing information: Providers must keep billing details of their subscribers for a period of 12 months.