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EETT issues recommendations to consumers on how to prevent arbitrary or excessive charges and choose high-quality telecommunication products that meet their needs. These recommendations mainly concern consumers who use bundled services that include telephony (fixed and/or mobile), Internet and IPTV.

With these recommendations, consumers are advised to inform themselves about both the cost and quality of services, before selecting a service bundle. In addition, EETT provides consumers with tools to check the quality of a connection that are available on its website.

EETT will continue its efforts to ensure fair competition and transparency in the market, improve service quality, protect consumers from unfair practices and facilitate their choice of provider and service.

EETT guidelines for consumers are posted on www.eett.gr.