In accordance with a recent decision made by the Hellenic Telecommunications and
Post Commission (EETT) providers must keep users more adequately informed about the charges that
apply to calls to directory enquiry service access codes (118 ΧΧ).
More specifically, when calls are made to the foregoing access codes, providers need to
provide a recording, free of charge, with a clear description of the charges and more specifically
provide information:
• either about the total flat rate regardless of the duration of calls;
• or about the rate that applies per time unit, as well as expressed in euros per
minute.
Where a user connects through the foregoing service with the desired number
(call completion), prior to ensuring the subscriber’s consent and proceed to the connection,
providers are required to adequately inform the user on the cost of the call in accordance with the
above.
Further, when such services are advertised, charges must be described in a manner rendering
them comprehensible and, depending on the advertising media used, they must be clearly indicated or
announced. In case of television or multimedia advertising, charges must be displayed throughout
the duration of the commercial as stable and not scrolling text.
EETT President, Professor Nikitas Alexandridis has stated that "the foregoing obligations of
directory enquiry service providers constitute the first step taken by EETT and fall under its
initiatives for an integrated approach to solve the problems that have arisen to date with regard
to such services, driven by consumer protection.”
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