- What is international roaming?
- Am I getting charged for receiving roaming calls?
- Is it true that charges for the international roaming service are high?
- What will it cost me to make/ receive calls and send/ receive SMS when traveling in a Member State of the European Union?
- What criteria will I use to select between Eurotariff/Euro-SMS tariff and an alternative retail roaming tariff?
- How can I get information on international roaming charges?
- How can I avoid high data roaming charges (i.e. surf the internet)?
- Why my mobile phone switches to a neighbouring country's mobile network even though I haven't crossed the border when I am at the border of the neighbouring country
- More information on Roaming
1. What is international roaming?
International Roaming enables you to use your mobile phone when you travel to a foreign country. When you are abroad, with the international roaming service, you can use all services available in Greece (i.e. make & receive mobile phone calls, write text messages (SMS) or surf the internet and download content).
2. Am I getting charged for receiving roaming calls?
When you receive a roaming call while abroad, both you and the calling party will be charged. The international roaming services offered to you are operated by a foreign network since your mobile operator does not operate in the foreign country. For providing this service, the foreign network operator charges your home operator and your home operator passes this additional cost on to you.
3. Is it true that charges for the international roaming service are high?
In summer 2012, the EU Roaming Regulation entered into force aiming at reducing further roaming prices and increasing transparency of roaming charges for consumers when they are travelling across the EU. Indicatively, a postpaid customer paid the second semester of 2012 close to 70% less for making an international roaming call in the EU in comparison to roaming tariffs before the first roaming regulation was put into effect in 2007.
The EU Roaming Regulation applies to all 27 Member States of the European Union and in the 3 European Economic Area countries (Iceland, Liechtenstein and Norway). The level of roaming prices in non European countries is set by each mobile operator and is not under regulation.
In any case, before traveling abroad contact your mobile operator in order to get informed about roaming prices applying in the country of your destination.
4. What will it cost me to make/ receive calls and send/ receive SMS when traveling in a Member State of the European Union?
The EU Roaming Regulation limits the prices an operator can charge its customers. Specifically, the regulation sets price caps called “Eurotariff” for making and receiving roaming calls, Euro-SMS tariff for sending SMS messages while roaming and Euro-data tariff for using various data roaming services
The Eurotariff/ Euro-SMS/ Euro-data tariff maximum roaming charges in Euros (without VAT) are presented in the table below:
|Period||1/7/2012 – 30/6/2013||1/7/2013 – 30/6/2014||1/7/2014 – 30/6/2017|
|Making Calls||Up to 0,29€/min||Up to 0,24€/min||Up to 0,19€/min|
|Receiving Calls||Up to 0,08€/min||Up to 0,07€/min||Up to 0,05€/min|
|Sending an SMS||Up to 0,09€/SMS||Up to 0,08€/SMS||Up to 0,06€/SMS|
|Data Services||Up to 0,70€/megabyte||Up to 0,45€/megabyte||Up to 0,20€/megabyte|
Receiving an SMS in another EU country is free of charge.
The Regulation also provides that operators may offer alternative, i.e. unregulated, retail roaming tariffs alongside.
5. What criteria will I use to select between Eurotariff/Euro-SMS tariff and an alternative retail roaming tariff?
In order to select a roaming offer (Eurotariff/ Euro-SMS tariff/ Euro-data tariff) vs alternative retail roaming tariff) when travelling abroad, you should take into consideration the following:
- Do you travel more in EU Member States or in non European countries?
- Are you a prepaid or postpaid customer?
- Do you make or receive calls? The duration of the calls is long or short?
- Do you send a large number of SMS?
- What usage of data roaming services do you make?
6. How can I get information on international roaming prices?
Before traveling abroad, contact your mobile operator and request information on roaming prices.
You will also receive an SMS when you travel abroad to inform you on roaming prices you are expected to pay. Moreover, when you cross borders within the EU you can call a free-of-charge number in order to request more detailed information.
7. How can I avoid high data roaming charges (i.e. surf the internet)?
According to the EU Roaming Regulation, mobile operators must offer to customers a maximum cut off limit for data roaming in order to avoid high roaming charges in case the use of data roaming exceeds the limit (i.e. 50 euro).
8. Why my mobile phone switches to a neighbouring country's mobile network even though I haven't crossed the border when I am at the border of the neighbouring country?
When you travel in border regions, your mobile phone may switch to a neighbouring country’s mobile network. This happens because national borders do not comprise natural barrier to the Electromagnetic signal propagation. This means that a mobile device can detect adequate signal strength from an operator’s network beyond the borders of the country of that network. In that case, the neighbouring country’s mobile network will appear on your mobile phone and you might receive an SMS.
In order to switch back to the network of your mobile operator and avoid a possible roaming charge, you can change the settings of “Network Selection” in your mobile phone from “Automatic” to “Manual” in order to select, the mobile network to which you are a subscriber.
9. More information on Roaming
For more information on international roaming, please visit the site: http://ec.europa.eu/information_society/activities/roaming/index_en.htm
The EU Roaming Regulation is available at:
Information provided on section “International Roaming” is based on “Regulation (EC) no 531/2012 of the European Parliament and of the Council of 13 June 2012 on roaming on public mobile communications networks within the Community”.