In effect are from 4 June 2018, EETT’s new regulatory settings regarding fixed and mobile number portability.
According to the new arrangements, the subscriber has the right to withdraw from the contract without charge or any explanations, in case the contract has been signed either remotely (via telephone, Internet or fax) or at a place other than the provider’s store (for example, through a provider’s representative at the subscriber's site). Therefore, the subscriber may cancel the number portability application that he/she has submitted. The above rights apply for a period of 14 calendar days from the conclusion of the contract.
In this context, the following apply:
- The request for portability is forwarded to the current provider after the 14 days period and then the implementation process begins.
- In case the subscriber wishes the request to be completed earlier than the 14 days period, he/she should submit a relevant declaration to the new provider. It is noted that the provider has the right either to reject the request or ask the subscriber for a written statement declaring that he/she accepts to lose the right of withdrawal. In this case, the subscriber holds the right to apply for the cancellation of portability, as long as the service is not activated by the new provider and the 14-days deadline has not passed.
- If the subscriber wishes to cancel portability, he/she should send a request only to the provider to whom he/she has submitted the portability request, using one of the communication means the company provides for this purpose.
It should be noted that if the contract is conducted at a provider’s store, the subscriber does not have the right to withdraw and hence cannot cancel the number portability request.
Based on the above arrangements, EETT issues the following recommendations for subscribers.
Before you apply for portability and sign for a new contract with an electronic communications provider, be aware of the following issues:
- In the event of the termination of a fixed-term contract before the expiration date, you may incur an early termination fee. Refer to your contract for the relevant terms.
- Do a market search for the services/programs you are interested in, asking for relevant offers from the existing and other providers.
- Carefully evaluate offers according to your needs, before choosing a provider and signing a new contract.
- Submit the number portability application, along with the contract, if you wish to choose a new provider.