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September 24, 2014


EETT informs consumers that from September 26, 2014 mobile telephony operators are obliged to disable (block) via the IMEI code (International Mobile Equipment Identity), all mobile phone devices declared by their subscribers as stolen.

Subscribers must notify the IMEI code of the stolen device to the provider. The IMEI code contains information on the manufacturer and model of the device and is the "identity" of each device. Each subscriber can locate the IMEI code:

-    on the device packaging
-    by pressing * # 06 # on the device
-    by using the related application of the device’s OS

To turn off the device, subscribers must first declare the theft to the police and then submit to the provider a written request to disable the device, attaching the declaration form.

The company that disables a stolen device within its network undertakes the responsibility to inform the other mobile operators who subsequently must also disable the stolen device in their networks.

Ιt is noted that deactivation requests will be rejected if the declared IMEI code is not valid according to the relevant international standards or if it is not ppropriately referred on the device by the manufacturer so that it can be uniquely identified.

By implementing this obligation, EETT aims at strengthen consumer protection against the phenomenon of theft of mobile devices.