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Universal Service concerns the conventional postal service we are all aware of today, and is offered to consumers by Hellenic Post S.A. (ELTA). Universal Service ensures the provision of postal services to all residents, independent of geographical location, without exception and discrimination, consistently, at affordable prices and with specified quality.

ΕΕΤΤ assesses the quality of the Universal Service, checks and approves the cost accounting system of  Hellenic Post S.A. (ELTA) and ensures that the USPs tariffs comply with the following basic principles:
  • they are affordable to all users,
  • they comply with competition rules
  • they are cost-oriented and
  • they comply with principles of transparency and publicity
as determined in Law 4053/2012 (Gov. Gazette 44/A/2012).