EETT is the National Regulatory Authority for the Postal Sector in Greece. One of the principal functions of EETT is to promote the development of the postal sector and in particular the availability of a universal postal service within, to and from Greece at an affordable price for the benefit of all users.

In delivering its objectives, EETT’s focus is to:

• Maintain the availability of an affordable high quality Universal Postal Service to all users in Greece
• Secure improvements in quality of service by setting targets for delivery of mail and monitor quality of service performance against targets set in accordance with European standards
• Review domestic and international price applications made by ELTA within the reserved universal service area and monitor tariff principles in the non-reserved area on an ex-poste basis
• Ensure accounting procedures are transparent and that cross-subsidisation only prevails to the extent necessary to maintain the universal service obligation
• Provide guidelines to all providers of postal services to facilitate putting a formal complaints and redress code in place
• Promote the development of the postal sector at home by attendance and influencing European and International fora.

The functions set out in the European Communities (Postal Services) Regulations, have been transferred to EETT by the rule 2668/1998 as it is modified by the rule 3185/2003.

The tasks of EETT concerning Postal Sector.

EETT shall among other things inspect:

• that Hellenic Post (ELTA) complies with the terms of its concession, which includes living up to the service and quality standards determined for inter alia letters and parcels,
• that the postal service operators (couriers) comply with their obligation to file notification, and
• that other postal service providers do not carry mail in contravention of the terms of Hellenic’s Post sector monopoly.

Postal service operators and registration requirements

Postal service operators are defined as companies that operate commercial conveyance of letters and other addressed consignments. All postal operators are required to file a notification of their operations with EETT.

The arrangement constitutes a listing scheme under which the companies are registered, so that EETT can ensure among other requirements that the companies establish adequate procedures for instance handling of undeliverable items in order to protect the consumers.

By the end of 2003, 250 postal service operators were registered with EETT.

Register of holders of Postal Service General Authorizations

Please click here to view the register

How to Apply for General Authorisation.
In order to be authorised to provide trans-border and/or domestic postal service(s) you must submit an authorisation application form and signed declaration.

How to act for claim notification .

Please note that for any claims between postal service operators and their customers you may contact the Costumer Services Department, phone 210 6151013.

Contact Details

Postal Address:
National Telecommunications and Post Commission
60 Kifissias Ave.
151 25 Marousi
Athens - Greece

Phone ::210 6151000
Fax :210 6105049
URL : http://www.eett.gr

General Authorisations     Individual Licenses